Yes you may return items if you are not satisfied with the goods. In line with the Consumer Rights Act (2015), customers must notify Silver Mushroom Ltd of the intention to return, in writing within 14 days of receipt of their goods. Notification of returns can be sent to [email protected]
Following this, the customer then has 14 days to return the items in question. Our returns address is as follows:
Silver Mushroom Ltd, Ground Floor Main Office, Ainscough Business Park, Mossy Lea Road, Wrightington, WN6 9RS
Return postage is the responsibility of the customer and all items must be returned in their original condition, unused and in original packaging. It is advised to return items with a tracked courier service, as if the goods do not arrive and are not traceable, Silver Mushroom Ltd cannot issue a refund.
Once return items are received, Silver Mushroom Ltd will then issue the refund within 14 days.
For goods that arrive damaged, or for incorrect items sent, Silver Mushroom Ltd will take responsibility for any return postage or additional shipments. Under these circumstances please contact our office to discuss on 01772737170 or email [email protected]