Contact us

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We'd love to hear from you

You may find the answer to your query from the drop down boxes below. Alternatively, fill out our contact form below and our team will be happy to help you. You will receive an email acknowledging the receipt of your query and advising your ticket number.

Please note that we are an incredibly small team, we will always do our best to get back to you as quickly as we can, ordinarily within 48 hours. We appreciate your patience at busy periods.

Contact us

Contact Details

help@silvermushroom.com

01772 737170

Our HQ

Silver Mushroom Ltd

Unit 3A Carnfield Place

Walton Summit Centre

Bamber Bridge

PR5 8AN

Opening Times

MON - FRI

9:00am - 5:00pm

FAQ'S

Orders Over £50: Free

Standard Delivery Mainland UK: £4.95

Next Day Delivery Mainland UK: £9.95

Highlands, Islands and Northern Ireland: £6.95

International Delivery: Calculated at checkout

Next Day Delivery: 1 working day. Orders must be placed before 2pm

Economy Delivery and Free Shipping: 2-7 working days.

Express Delivery (Remote Areas): 1-3 working days.

Large Items/Two-Man Delivery: 7-21 working days.

Please note above delivery times are a guideline only and although every reasonable effort will be made to keep within the specified time frames, Silver Mushroom Ltd cannot be responsible for delays faced by couriers due to busy periods, difficulty locating addresses or other unforeseen circumstances.

Product Lead Times:

Some products may display a lead time within the product page advising of a delivery time frame (shown above the Add to Cart button and below the price) .This may be because a product needs to be transported from another warehouse prior to shipping or because we are awaiting stock from our suppliers. Please note, these product lead times supersede all time frames outlined in our general terms and conditions.

We want you to be happy with your purchase, but if you should wish to return part or all of your order, you can do so by filling in our simple returns form within 14 days of receipt of goods.

Steps to Return

  • Fill in our simple Returns Form within 14 days of receipt of goods
  • Send back parcel using label provided or own courier within 14 days
  • Goods are received back into our warehouse and checked
  • Refund issued to your account within 14 days

Return Address

Silver Mushroom Ltd, Unit 3A Carnfield Place, Walton Summit, Preston, PR5 8AN

You can pay safely and securely via Sagepay, Credit/Debit Card, GooglePay, SamsungPay, ApplePay, and Microsoft Wallets.

You can change or cancel your order at any point up until it is shipped. To do so, please fill in our contact form or call us on 01772 737170.

Thoughtful Business

From our products to our people, we try to make a positive impact in everything we do.

Friendly Support

Drop us an email and one of our team members will be on hand to help.

Simple Returns

We have 14 day, hassle-free, returns window, so you can order with confidence.