Delivery & Returns
Delivery
We understand the anticipation of an exciting new delivery, this is why we always do our utmost to deliver all parcels as quickly and safely as possible.
As soon as your order is dispatched from our warehouse, you will receive a dispatch notification from Silver Mushroom and tracking numbers from your chosen courier. These emails do sometimes land in junk and spam folders, so do please check in there, but if you have not heard from us and are wondering where we are up to, please get in touch using our Contact Form
Product Lead Times
Some products may display a lead time within the product page advising of a delivery time frame (shown above the Add to Cart button and below the price).
This may be because a product needs to be transported from another warehouse prior to shipping or because we are awaiting stock from our suppliers. Please note, these product lead times supersede all time frames outlined in our general terms and conditions.
We offer various delivery options tailored to suit your needs. Please see below for more information.
The following charges apply to mainland UK post codes. For remote post codes, UK Highlands and Islands, and Northern Ireland, a surcharge will apply. This will be calculated at checkout but please feel free to contact us on 01772 737170 should you require details of the surcharges.
- Economy Delivery Charge Up to £75: £6
- For orders over 30kg, costs may vary
Economy delivery is estimated to take between 2 and 7 working days. This is not a guaranteed time frame and Silver Mushroom Limited is not obligated to refund shipping charges in the unlikely event that delivery takes longer than the advised lead time.
We offer free UK delivery on orders over £75. These orders will be shipped as per the Economy Delivery service and will take between 2 and 7 working days.
Large items and furniture will be delivered either on a bespoke two-man delivery service or with our own in house delivery service, CK Fulfilment and Delivery. We will contact you ahead of the delivery date to ensure you are available to take delivery of the goods. If you need to cancel a confirmed delivery date, please do so via our Contact Form no less than 24 hours prior to the booked delivery date.
If a driver arrives for a scheduled delivery and no one is available to receive the delivery, we will do our best to reschedule as soon as possible. Please note this may result in delays and additional delivery charges.
Goods will be sent only to the customer’s specified delivery address. If the customer specifies an incorrect address or postcode, or an inaccessible address, the carrier may be unable to deliver the goods and will return them to a holding depot for a limited period (normally 7 days). The carrier is not required to attempt to re-deliver, but the goods will available for collection by the customer while they remain at the holding depot.
Silver Mushroom Ltd cannot be responsible for any costs in connection with the recovery of goods that were not delivered due to the customer specifying an incorrect or inaccessible address. Additional delivery instructions can be given by the customer during purchase, via PayPal’s checkout process, and a contact telephone number may be helpful for orders by Express Delivery.
International customers please note that goods ordered for delivery by the Royal Mail to an address outside the UK may, at the discretion of Silver Mushroom Ltd, be shipped by Express Delivery (FedEx Air Express). To international destinations, both the Royal Mail and FedEx will require a signatory on arrival at the delivery address. Distance Selling Regulations
Orders on this website are covered by the United Kingdom Consumer Protection.
The Consumer Rights Act allows a cooling off period of 14 days from receipt of goods covered under the legislation. Customers may return goods without reason within this period for a full refund of the purchase price. Goods returned must be complete, unused, and with the manufacturer’s packaging undamaged. The cost of returning and appropriately insuring the goods until satisfactory receipt will be borne by the customer. To cancel an order under the terms of the Consumer Rights Act the customer should contact Silver Mushroom Ltd in writing or by email within 14 days of receipt of the goods. The customer will then be required to return the goods within a further 14 days before a refund can be processed.
Returns
We hope you'll be thrilled with your new Silver Mushroom purchase, however we understand that from time to time thing's just don't work out and that's fine too.
If you wish to return your item you can do so by filling in our simple returns form within 14 days of receipt of goods.
STEPS TO RETURN YOUR ORDER:
- Fill in our simple Returns Form below within 14 days of receipt of goods
- Send back parcel using label provided or own courier within 14 days
- Goods are received back into our warehouse and checked
- Refund issued to your account within 14 days
RETURNS ADDRESS:
Silver Mushroom Ltd, Unit 3A Carnfield Place, Walton Summit, Preston, PR5 8AN
If your item arrives damaged, please contact us via our Contact Form within 7 days of receiving your parcel, and one of our team will assist you.
You can change or cancel your order at any point up until it is shipped. To do so, please fill in our Contact Form or call us on 01772 737170
Please fill in the returns form below:
Returns form: