SILVER MUSHROOM LTD
Ainscough Business Park
Mossy Lea Road
FREQUENTLY ASKED QUESTIONS
All orders are dispatched in the UK, normally within two business days of order, providing the item is in stock. Postage and handling costs are dependent on the service chosen, and the weight of the final order at checkout.
Our UK Standard Delivery takes between 2 and 7 working days. This excludes weekends and Public Holidays.
- For orders weighing under 1kg, an economy delivery charge of £2.95 applies, and these smaller items will be dispatched via My Hermes.
- For orders weighing between 1kg and 5kg, an economy delivery charge of £3.95 applies, and these orders will be dispatched via My Hermes.
- For orders weighing between 5kg and 10kg, an economy delivery charge of £4.95 applies, and these orders will be shipped via My Hermes
- For orders weighing over 10kg, an economy delivery charge of £5.95 applies and these will be shipped via My Hermes
- Any orders weighing over 15kg must be shipped via DHL and therefore a standard charge of £5.95 will apply.
Silver Mushroom also offers a flat rate expedited delivery service with DHL, which is tracked and signed for. For DHL delivery, a charge of £8.95 applies for mainland UK addresses.
Orders placed using expedited delivery will be delivered within two working days. Should an item not be available for expedited delivery, one of our team will contact you immediately to inform you and give you the option of either cancelling your order for a full refund or downgrading your delivery.
Whilst every reasonable effort will be made to keep to any delivery date, time of delivery shall not be of the essence and Silver Mushroom Ltd cannot be liable for any losses, costs, damages, or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from Silver Mushroom Ltd to the customer upon delivery of such goods to the customer.
International delivery charges and lead times vary dependent on the delivery country. The delivery charge will be calculated at checkout, before payment is required. For more information on international delivery, please contact us at [email protected]
Some countries may charge import duties (tariffs) or apply other restrictions to imported goods. Please note that international carriage & delivery charges do not include import duties, taxes, or administration charges that may be due upon entry into the destination country. If the destination country imposes such charges, the customer is responsible for their payment. U.S. Department of Commerce Country Tariff Information may provide helpful information in this regard.
The Consumer Rights Act 2015.
The Consumer Rights Act 2015 allows a cooling off period of 14 days from receipt of goods covered under the legislation. Customers may return goods without reason within this period for a full refund of the purchase price (excluding original carriage). Goods returned must be complete, unused, and with the manufacturer’s packaging undamaged. The cost of returning and appropriately insuring the goods until satisfactory receipt will be borne by the customer. To cancel an order under the terms of the Direct Selling legislation the customer should contact Silver Mushroom Ltd in writing or by email within 14 days of receipt of the goods. The customer will be required to return the goods before a refund can be processed.
If goods received have been damaged in transit, the customer should contact Silver Mushroom Ltd within 14 days of receipt, either by telephone, in writing, or by using the contact form on the contact page, describing the damage. The purchase price will be refunded to the customer on a pro-rata basis. For example if one glass in an order of six glasses arrives damaged or broken, one sixth of the purchase price will be refunded.
You can pay safely and securely via Paypal, Credit/Debit Card.