GET IN TOUCH!
You may find the information you’re looking for in our FAQ’s. Or fill in the form below and a member of our team will be happy to help you out!
What Happens Next?
You will receive an email acknowledging the receipt of your query and advising your ticket number. We will always do our best to respond to you within 48 Hours.
If you prefer to speak on the phone, please feel free to call us on 01772 737170. Our phone lines are open between 9am and 5pm and our team are always happy to help.
For media enquiries, please contact our PR team on [email protected]
Address: Distribution Centre, Silver Mushroom Ltd, Unit 3A Carnfield Place, Walton Summit Road, Bamber Bridge, Preston, PR5 8AN
FREQUENTLY ASKED QUESTIONS
Orders Over £50: Free
Standard Delivery Mainland UK: £4.95
Next Day Delivery Mainland UK: £9.95
Highlands, Islands and Northern Ireland: £6.95
International Delivery: Calculated at checkout
Next Day Delivery: 1 working day. Orders must be placed before 2pm
Economy Delivery and Free Shipping: 2-7 working days.
Express Delivery (Remote Areas): 1-3 working days.
Large Items/Two-Man Delivery: 7-21 working days.
Please note above delivery times are a guideline only and although every reasonable effort will be made to keep within the specified time frames, Silver Mushroom Ltd cannot be responsible for delays faced by couriers due to busy periods, difficulty locating addresses or other unforeseen circumstances.
Product Lead Times:
Some products may display a lead time within the product page advising of a delivery time frame (shown above the Add to Cart button and below the price) .This may be because a product needs to be transported from another warehouse prior to shipping or because we are awaiting stock from our suppliers. Please note, these product lead times supersede all time frames outlined in our general terms and conditions.
We want you to be happy with your purchase, but if you should wish to return part or all of your order, you can do so by filling in our simple Returns Form within 14 days of receipt of goods.
Steps to Return
- Fill in our simple Returns Form within 14 days of receipt of goods
- Send back parcel using label provided or own courier within 14 days
- Goods are received back into our warehouse and checked
- Refund issued to your account within 14 days
Silver Mushroom Ltd, Unit 3A Carnfield Place, Walton Summit, Preston, PR5 8AN
You can pay safely and securely via Sagepay, Credit/Debit Card, GooglePay, SamsungPay, ApplePay, and Microsoft Wallets.
A wishlist allows you to save a collection of required/desired products without the need to purchase. Save them to your account and return later.
You can change or cancel your order at any point up until it is shipped. To do so, please fill in our Contact Form or call us on 01772 737170