GET IN TOUCH!
You may find the information you’re looking for in our FAQ’s
Or our Customer Services Team would be happy to hear from you.
Email us: [email protected]
Call us: +44 (0)1772 737170
Our phone lines are open between 8am to 5pm Monday to Friday.
What Happens Next?
You will receive an email acknowledging the receipt of your query. We will always do our best to respond to you within 48 Hours.
For media enquiries, please contact our PR team on [email protected]
Address: Distribution Centre, Silver Mushroom Ltd, Ground Floor, Main Office, Ainscough Business Park, Mossy Lea Road, Wrightington, Lancashire, WN6 9RS
FREQUENTLY ASKED QUESTIONS
DPD Tracked and Signed:
Silver Mushroom offers a flat rate premium delivery service to all mainland UK post codes, using DPD Local. This is charged at £5.95 per parcel. The service is fully tracked from the second it leaves our warehouse and you will receive a one-hour delivery slot on the day of delivery, plus options to reschedule deliveries, leave in a safe place or change addresses at your leisure. From time of dispatch, these parcels will be delivered within 24 hours.
The following charges apply to mainland UK post codes. For remote post codes, UK Highlands and Islands, and Northern Ireland, a surcharge will apply. This will be calculated at checkout but please feel free to contact us on 01772 737170 should you require details of the surcharges.
- For orders weighing between 0kg and 5kg, an economy delivery charge of £3.95 applies, and these orders will be dispatched via My Hermes.
- For orders weighing between 5kg and 10kg, an economy delivery charge of £4.95 applies, and these orders will be shipped via My Hermes
- For orders weighing over 10kg, an economy delivery charge of £5.95 applies and these will be shipped via My Hermes
- Any orders weighing over 15kg must be shipped via UK Mail and therefore a standard charge of £5.95 will apply.
Due to the current Covid-19 crisis, My Hermes will, wherever possible, leave parcels in a safe place. Please be aware that this could be in recycling boxes, outbuildings and any other area on your property where it will be hidden from public view. It is best where possible to leave a note on your order with details of a safe place so that you know beforehand where the driver will leave it if necessary.
Next Day Delivery:
We offer a Next Day delivery service to Mainland UK, charged at a flat rate of £8.95. Orders must be placed before 2pm to arrive the following working day. Orders placed after 2pm on this service will be shipped the following day to arrive the next working day after that.
For remote areas, Highlands and Islands and Northern Ireland, we offer an expedited shipping service that takes between 1 and 3 working days. This is charged at a flat rate of £9.95.
International Delivery and Further Information:
Whilst every reasonable effort will be made to keep to any delivery date, time of delivery shall not be of the essence and Silver Mushroom Ltd cannot be liable for any losses, costs, damages, or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from Silver Mushroom Ltd to the customer upon delivery of such goods to the customer.
International delivery charges and lead times vary dependent on the delivery country. The delivery charge will be calculated at checkout, before payment is required. For more information on international delivery, please contact us at [email protected]
Some countries may charge import duties (tariffs) or apply other restrictions to imported goods. Please note that international carriage & delivery charges do not include import duties, taxes, or administration charges that may be due upon entry into the destination country. If the destination country imposes such charges, the customer is responsible for their payment. U.S. Department of Commerce Country Tariff Information may provide helpful information in this regard.
Please contact us via telephone, email or via our online form for a shipping quotation to the US and other destinations. Our shipping costs cover UK addresses only (unless specified) However we will be more than happy to help.
Yes you may return items if you are not satisfied with the goods. In line with the Consumer Rights Act (2015), customers must notify Silver Mushroom Ltd of the intention to return, in writing within 14 days of receipt of their goods. Notification of returns can be sent to [email protected]
Following this, the customer then has 14 days to return the items in question. Our returns address is as follows:
1st Floor Office 1, Ainscough Business Park, Mossy Lea Rd, Wrightington, Lancashire, WN6 9RS
Return postage is the responsibility of the customer and all items must be returned in their original condition, unused and in original packaging. It is advised to return items with a tracked courier service, as if the goods do not arrive and are not traceable, Silver Mushroom Ltd cannot issue a refund.
Once return items are received, Silver Mushroom Ltd will then issue the refund within 14 days.
For goods that arrive damaged, or for incorrect items sent, Silver Mushroom Ltd will take responsibility for any return postage or additional shipments. Under these circumstances please contact our office to discuss on 01772737170 or email [email protected]
You can pay safely and securely via Sagepay, Credit/Debit Card, GooglePay, SamsungPay, ApplePay, Microsoft Wallets and PayPal.
A wishlist allows you to save a collection of required/desired products without the need to purchase. Save them to your account and return later.
If goods received have been damaged in transit, the customer should contact Silver Mushroom Ltd within 7 days of receipt, either by telephone or email [email protected], describing the damage. We will request a photograph of the damage at which point the customer can choose whether to have a replacement item or a refund. Should the damaged item be part of a set and the customer request a refund, the refund issued will be pro rata for the damaged item. So if one glass from a set of six arrived damaged, the customer would be refunded one sixth of the set price. Replacements will be sent at no expense to the customer.
To cancel an order under the terms of the Direct Selling legislation the customer should contact Silver Mushroom Ltd in writing or by email within 7 days of receipt of the goods. The customer will be required to return the goods before a refund can be processed.