Silver Mushroom Covid-19 Update:

Due to the restrictions in place, our delivery times may be slightly longer than usual.

We ask that you please have patience with us during this time, as we adapt to the necessary changes made to ensure the safety and wellbeing of our staff and customers.

Our Customer Services team is now operating from several different locations, as staff work from home, and they too are experiencing an increase in calls and emails. Please rest assured we will deal with every query, but we may be 24 – 48 hours in responding.

As soon as your order is dispatched from our warehouse, you will receive a dispatch notification from Silver Mushroom and tracking numbers from your chosen courier. These emails do sometimes land in junk and spam folders, so do please check that if you have not heard from us and are wondering where we are up to.

Thank you again for your custom and please stay safe.

Carriage and Delivery:

We offer two delivery services at present: economy shipping via My Hermes and a premium tracked and signed service via DPD. Due to the Covid-19 crisis, we are not currently offering expedited or Next Day delivery services.

DPD Tracked and Signed

Silver Mushroom offers a flat rate premium delivery service to all mainland UK post codes, using DPD Local. This is charged at £5.95 per parcel. The service is fully tracked from the second it leaves our warehouse and you will receive a one-hour delivery slot on the day of delivery, plus options to reschedule deliveries, leave in a safe place or change addresses at your leisure. From time of dispatch, these parcels will be delivered within 24 hours.

Due to the current Covid-19 crisis, DPD are now using the following processes to ensure the safety of their staff and customers:

  1. The driver will maintain a 2-metre distance and place the parcel at your doorway
  2. As proof of delivery, they will take a photo of the parcel, with the door open (you don’t need to be in the photo)
  3. Or if you are self-isolating you simply need to put a signed note on your door to tell the driver where to leave your parcel.

DPD Covid-19 Update:

Last week we experienced record volumes for this time of year, in fact, of the 29 million households in the UK, we delivered to over 1 million of them on Wednesday alone.

We’re delighted to say our service has remained exceptional throughout the week at 99.96%, delivering what we call ‘Diamond’ service, which is anything over 99.90%.

Due to the current high levels of demand, we’re making arrangements for additional drivers to ensure we continue giving you and your customers a great delivery experience.

Please read our weekly roundup below from what was a highly memorable week for Team DPD and not just in terms of our service performance.”

Economy Delivery:

The following charges apply to mainland UK post codes. For remote post codes, UK Highlands and Islands, and Northern Ireland, a surcharge will apply. This will be calculated at checkout but please feel free to contact us on 01772 737170 should you require details of the surcharges.

  • For orders weighing between 0kg and 5kg, an economy delivery charge of £3.95 applies, and these orders will be dispatched via My Hermes.
  • For orders weighing between 5kg and 10kg, an economy delivery charge of £4.95 applies, and these orders will be shipped via My Hermes
  • For orders weighing over 10kg, an economy delivery charge of £5.95 applies and these will be shipped via My Hermes
  • Any orders weighing over 15kg must be shipped via UK Mail and therefore a standard charge of £5.95 will apply.

Due to the current Covid-19 crisis, My Hermes will, wherever possible, leave parcels in a safe place. Please be aware that this could be in recycling boxes, outbuildings and any other area on your property where it will be hidden from public view. It is best where possible to leave a note on your order with details of a safe place so that you know beforehand where the driver will leave it if necessary.

My Hermes Covid-19 Update:

 “As a result of a significant increase in volume, social distancing measures and a reduced workforce at Hermes,, you will unfortunately encounter delays with some shipments as you may have seen already.

We ask that you please make note of the key points below;

  • The central hubs are aiming to scan shipments within 48hrs of arrival
  • Transit times on standard services may be increased by up to 72hrs once scanned into the network

Please be assured My Hermes are working tirelessly to process all shipments as quickly as possible during this difficult period.”

Whilst every reasonable effort will be made to keep to any delivery date, time of delivery shall not be of the essence and Silver Mushroom Ltd cannot be liable for any losses, costs, damages, or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from Silver Mushroom Ltd to the customer upon delivery of such goods to the customer.

International delivery charges and lead times vary dependent on the delivery country. The delivery charge will be calculated at checkout, before payment is required. For more information on international delivery, please contact us at [email protected]

Some countries may charge import duties (tariffs) or apply other restrictions to imported goods. Please note that international carriage & delivery charges do not include import duties, taxes, or administration charges that may be due upon entry into the destination country. If the destination country imposes such charges, the customer is responsible for their payment. U.S. Department of Commerce Country Tariff Information may provide helpful information in this regard.

Whilst every reasonable effort will be made to keep to any delivery date, time of delivery shall not be of the essence and Silver Mushroom Ltd cannot be liable for any losses, costs, damages, or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from Silver Mushroom Ltd to the customer upon delivery of such goods to the customer.

International delivery charges and lead times vary dependent on the delivery country. The delivery charge will be calculated at checkout, before payment is required. For more information on international delivery, please contact us at [email protected]

Some countries may charge import duties (tariffs) or apply other restrictions to imported goods. Please note that international carriage & delivery charges do not include import duties, taxes, or administration charges that may be due upon entry into the destination country. If the destination country imposes such charges, the customer is responsible for their payment. U.S. Department of Commerce Country Tariff Information may provide helpful information in this regard.

United States customers are also recommended to note the Harmonized Tariff Schedule of the United States (2007) (PDF file – see page 12, 7013.29.05) in which reference is made to a general rate of duty of 12.5% for ‘pressed and toughened (specially tempered) drinking glasses’ which could be assumed to apply to imported Duralex glassware made in France. However, orders shipped to the United States will normally pass duty-free if their value (not including the carriage charge) does not exceed $200 and the goods are for the customer’s personal use.

Please note that Silver Mushroom cannot accept any liability for loss or damage to the goods while in transit to the customer. The responsibility rests with the carrier. However, in the event of the goods not being received within 28 days of the date of dispatch, the customer should contact Silver Mushroom Ltd within a further 7 days, in writing or by using the contact form on the contact page, and the purchase price and original carriage cost will be refunded provided the goods were not affected by the customs restrictions outlined above.

If goods received have been damaged in transit, the customer should contact Silver Mushroom Ltd within 7 days of receipt, either by telephone, in writing, or by using the contact form on the contact page, describing the damage. The purchase price will be refunded to the customer on a pro-rata basis. For example if one glass in an order of six glasses arrives damaged or broken, one sixth of the purchase price will be refunded.

Delivery Address
Goods will be sent only to the customer’s specified delivery address. If the customer specifies an incorrect address or postcode, or an inaccessible address, the carrier may be unable to deliver the goods and will return them to a holding depot for a limited period (normally 7 days). The carrier is not required to attempt to re-deliver, but the goods will available for collection by the customer while they remain at the holding depot.

Silver Mushroom Ltd cannot be responsible for any costs in connection with the recovery of goods that were not delivered due to the customer specifying an incorrect or inaccessible address. Additional delivery instructions can be given by the customer during purchase, via PayPal’s checkout process, and a contact telephone number may be helpful for orders by Express Delivery.

International customers please note that goods ordered for delivery by the Royal Mail to an address outside the UK may, at the discretion of Silver Mushroom Ltd, be shipped by Express Delivery (FedEx Air Express). To international destinations, both the Royal Mail and FedEx will require a signatory on arrival at the delivery address. Distance Selling Regulations

Orders on this website are covered by the United Kingdom Consumer Protection

Consumer Rights Act 2015
The Consumer Rights Act allows a cooling off period of 14 days from receipt of goods covered under the legislation. Customers may return goods without reason within this period for a full refund of the purchase price. Goods returned must be complete, unused, and with the manufacturer’s packaging undamaged. The cost of returning and appropriately insuring the goods until satisfactory receipt will be borne by the customer. To cancel an order under the terms of the Consumer Rights Act the customer should contact Silver Mushroom Ltd in writing or by email within 14 days of receipt of the goods. The customer will then be required to return the goods within a further 14 days before a refund can be processed.