As soon as your order is dispatched from our warehouse, you will receive a dispatch notification from Silver Mushroom and tracking numbers from your chosen courier. These emails do sometimes land in junk and spam folders, so do please check that if you have not heard from us and are wondering where we are up to, by emailing [email protected]
We offer various delivery options tailored to suit your needs. Please see below for more information.
We offer a premium expedited delivery service to Mainland UK, charged at a flat rate of £6.95. This is a fully tracked service. Orders placed on Hermes Premium will take 1-2 days for delivery from date of order.
For remote areas, Highlands and Islands and Northern Ireland, we offer an expedited shipping service that takes between 1 and 3 working days. This is charged at a flat rate of £9.95.
Silver Mushroom offers a flat rate premium, next day delivery service to all mainland UK post codes, using DPD Local. This is charged at £9.95 per parcel. The service is fully tracked from the second it leaves our warehouse and you will receive a one-hour delivery slot on the day of delivery, plus options to reschedule deliveries, leave in a safe place or change addresses at your leisure. Orders must be placed before 2pm to arrive the following working day. Orders placed after 2pm on this service will be shipped the following day to arrive the next working day after that.
The following charges apply to mainland UK post codes. For remote post codes, UK Highlands and Islands, and Northern Ireland, a surcharge will apply. This will be calculated at checkout but please feel free to contact us on 01772 737170 should you require details of the surcharges.
- For orders weighing between 0kg and 5kg, an economy delivery charge of £3.95 applies, and these orders will be dispatched via My Hermes or Royal Mail.
- For orders weighing between 5kg and 10kg, an economy delivery charge of £4.95 applies, and these orders will be shipped via My Hermes
- For orders weighing over 10kg, an economy delivery charge of £5.95 applies and these will be shipped via My Hermes
We offer free delivery on orders over £50. These orders will be shipped as per the Economy Delivery service and will take between 2 and 7 working days.
PLEASE NOTE INTERNATIONAL SHIPPING TO EUROPE IS TEMPORARILY SUSPENDED.
International delivery charges and lead times vary dependent on the delivery country. The delivery charge will be calculated at checkout, before payment is required.
All deliveries to destinations outside of the UK may be subject to import duties and taxes, which are levied by the destination country, at the time of delivery. All applicable duties, fees and any additional charges are outside of Silver Mushroom Ltd’s control and the customer will be responsible for these payments.
Prices for overseas deliveries are weight and size dependent, so we do reserve the right to contact you regarding an increase in the price and to take an additional payment if required.
For more information on international delivery, please contact us at [email protected]
Whilst every reasonable effort will be made to keep to any delivery date, time of delivery shall not be of the essence and Silver Mushroom Ltd cannot be liable for any losses, costs, damages, or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from Silver Mushroom Ltd to the customer upon delivery of such goods to the customer.
If goods received have been damaged in transit, the customer should contact Silver Mushroom Ltd within 7 days of receipt, either by telephone or email [email protected], describing the damage. We will request a photograph of the damage at which point the customer can choose whether to have a replacement item or a refund. Should the damaged item be part of a set and the customer request a refund, the refund issued will be pro rata for the damaged item. So if one glass from a set of six arrived damaged, the customer would be refunded one sixth of the set price. Replacements will be sent at no expense to the customer.
Goods will be sent only to the customer’s specified delivery address. If the customer specifies an incorrect address or postcode, or an inaccessible address, the carrier may be unable to deliver the goods and will return them to a holding depot for a limited period (normally 7 days). The carrier is not required to attempt to re-deliver, but the goods will available for collection by the customer while they remain at the holding depot.
Silver Mushroom Ltd cannot be responsible for any costs in connection with the recovery of goods that were not delivered due to the customer specifying an incorrect or inaccessible address. Additional delivery instructions can be given by the customer during purchase, via PayPal’s checkout process, and a contact telephone number may be helpful for orders by Express Delivery.
International customers please note that goods ordered for delivery by the Royal Mail to an address outside the UK may, at the discretion of Silver Mushroom Ltd, be shipped by Express Delivery (FedEx Air Express). To international destinations, both the Royal Mail and FedEx will require a signatory on arrival at the delivery address. Distance Selling Regulations
Orders on this website are covered by the United Kingdom Consumer Protection
The Consumer Rights Act allows a cooling off period of 14 days from receipt of goods covered under the legislation. Customers may return goods without reason within this period for a full refund of the purchase price. Goods returned must be complete, unused, and with the manufacturer’s packaging undamaged. The cost of returning and appropriately insuring the goods until satisfactory receipt will be borne by the customer. To cancel an order under the terms of the Consumer Rights Act the customer should contact Silver Mushroom Ltd in writing or by email within 14 days of receipt of the goods. The customer will then be required to return the goods within a further 14 days before a refund can be processed.