Ava & I Stemless Wine Glass by Creative Tops

All orders are dispatched in the UK, normally within two business days of order, providing the item is in stock. Postage and handling costs are dependent on the service chosen, and the weight of the final order at checkout.

Our UK Standard Delivery takes between 2 and 7 working days. This excludes weekends and Public Holidays.

Further delivery information

• The following charges apply to mainland UK post codes. For remote post codes, UK Highlands and Islands, and Northern Ireland, a surcharge will apply. This will be calculated at checkout but please feel free to contact us on 01772 737170 should you require details of the surcharges.
  • For orders weighing under 1kg, an economy delivery charge of £2.95 applies, and these smaller items will be dispatched via Royal Mail 2nd Class Delivery or My Hermes.
  • For orders weighing between 1kg and 5kg, an economy delivery charge of £3.95 applies, and these orders will be dispatched via My Hermes.
  • For orders weighing between 5kg and 10kg, an economy delivery charge of £4.95 applies, and these orders will be shipped via My Hermes
  • For orders weighing over 10kg, an economy delivery charge of £5.95 applies and these will be shipped via My Hermes
  • Any orders weighing over 15kg must be shipped via DHL and therefore a standard charge of £5.95 will apply.

  Silver Mushroom also offers a flat rate expedited delivery service with DHL, which is tracked and signed for. For DHL delivery, a charge of £8.95 applies for mainland UK addresses.

  Orders placed using expedited delivery will be delivered within two working days. Should an item not be available for expedited delivery, one of our team will contact you immediately to inform you and give you the option of either cancelling your order for a full refund or downgrading your delivery.

  Whilst every reasonable effort will be made to keep to any delivery date, time of delivery shall not be of the essence and Silver Mushroom Ltd cannot be liable for any losses, costs, damages, or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from Silver Mushroom Ltd to the customer upon delivery of such goods to the customer.

  International delivery charges and lead times vary dependent on the delivery country. The delivery charge will be calculated at checkout, before payment is required. For more information on international delivery, please contact us at [email protected]

  Some countries may charge import duties (tariffs) or apply other restrictions to imported goods. Please note that international carriage & delivery charges do not include import duties, taxes, or administration charges that may be due upon entry into the destination country. If the destination country imposes such charges, the customer is responsible for their payment. U.S. Department of Commerce Country Tariff Information may provide helpful information in this regard.

Please contact us via telephone, email or via our online form for a shipping quotation to the US and other destinations. Our shipping costs cover UK addresses only (unless specified) However we will be more than happy to help.

Yes you may return items if you are not satisfied with the goods. In line with the Consumer Rights Act (2015), customers must notify Silver Mushroom Ltd of the intention to return, in writing within 14 days of receipt of their goods. Notification of returns can be sent to [email protected]

Following this, the customer then has 14 days to return the items in question. Our returns address is as follows:

Silver Mushroom Ltd, Ground Floor Main Office, Ainscough Business Park, Mossy Lea Road, Wrightington, WN6 9RS

Return postage is the responsibility of the customer and all items must be returned in their original condition, unused and in original packaging. It is advised to return items with a tracked courier service, as if the goods do not arrive and are not traceable, Silver Mushroom Ltd cannot issue a refund.

Once return items are received, Silver Mushroom Ltd will then issue the refund within 14 days.

For goods that arrive damaged, or for incorrect items sent, Silver Mushroom Ltd will take responsibility for any return postage or additional shipments. Under these circumstances please contact our office to discuss on 01772737170 or email [email protected]